Policies
Billing and Insurance
|
Tenth Street Pediatrics is currently contracted with many (but NOT all) Anthem Blue Cross PPO, Blue Shield PPO, Cigna PPO and Aetna PPO plans ( this does not include POS, EPOS, EOS, HMO or Covered California plans).
To expedite billing to your insurance company, please bring a current copy (front and back) of your insurance card. You may also fax us the information prior to your first visit at Tenth Street Peds (fax 310.394.8754). We will collect new insurance information at the beginning of each calendar year. If you have any further questions regarding billing and insurance policies, please call Patty Heffner at (310) 458-1714, ext 219 or email her at heffnerp@tenthstpeds.com |
General Telephone and EMAIL
Main telephone line (310) 458-1714
When calling the office, please be prepared to give the receptionist a very brief description of your child's problem. Routine questions can often be answered faster by our back-office staff. Additionally, you can leave a voicemail for your physician.
Daytime phone calls are for brief, uncomplicated problems. There may be a fee for extended telephone consultations. If you are concerned about a more involved issue, such as a behavior problem or prolonged illness, it is usually best to come in to the office for a consultation.
You can also email us at info@tenthstpeds.com for non-emergent issues, vaccine records and school forms.
CANCELLATION POLICY
There is a cancellation fee for appointments cancelled less than 12 hours before the appointment time. Our time is reserved exclusively for you—we do not double book. If your are unable to keep your child's visit or find that you are going to be late, please call.
When calling the office, please be prepared to give the receptionist a very brief description of your child's problem. Routine questions can often be answered faster by our back-office staff. Additionally, you can leave a voicemail for your physician.
Daytime phone calls are for brief, uncomplicated problems. There may be a fee for extended telephone consultations. If you are concerned about a more involved issue, such as a behavior problem or prolonged illness, it is usually best to come in to the office for a consultation.
You can also email us at info@tenthstpeds.com for non-emergent issues, vaccine records and school forms.
CANCELLATION POLICY
There is a cancellation fee for appointments cancelled less than 12 hours before the appointment time. Our time is reserved exclusively for you—we do not double book. If your are unable to keep your child's visit or find that you are going to be late, please call.
ADMINSTRATIVE FEE
An administrative fee is a charge that reimburses us for all "non-covered" services such as completing school, sports and camp forms, all phone calls including reviewing lab results over the phone, on-call access to one of our board certified pediatricians, phone follow-up after check up visits when needed AND keeping our office open 365 days a year.
|
|
|