Policies
Billing and Insurance
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Tenth Street Pediatrics is contracted with many Anthem Blue Cross PPO plans. You can call our office or your insurance company to confirm benefits. In early 2017 we will also be contracted with Blue Shield, Aetna and Cigna. If we are not an in-network provider for your insurance, payment is due at the time of each visit. It is our practice to keep your credit card number on file for outstanding balances. You will promptly be mailed a receipt for any charges made to your credit card.
For all in-network families: we charge an administrative fee to cover all non-reimbursable expenses. Please see our insurance tab to download the Administrative Fee Schedule. To expedite billing to your insurance company, please bring a current copy (front and back) of your insurance card. You may also fax us the information prior to your first visit at Tenth Street Peds (fax 310.394.8754). We will collect new insurance information at the beginning of each calendar year. A sample fee schedule is available to you upon your request. Any questions you have about these fees can be answered by our business administrator, Lucinda Johnson 310.458.1714 or johnsonl@tenthstpeds.com We will always provide you with a billing form to assist you in your record keeping. |
General Telephone and EMAIL
Main telephone line (310) 458-1714. Fax (310) 394-8754
When calling the office, please be prepared to give the receptionist a very brief description of your child's problem. Routine questions can often be answered faster by our back-office staff. Additionally, you can leave a voicemail for your physician.
Daytime phone calls are for brief uncomplicated problems. There may be a fee for extended telephone consultations. If you are concerned about a more involved issue, such as a behavior problem or prolonged illness, it is usually best to come in to the office for a consultation.
You can also email us at info@tenthstpeds.com for non-emergent issues, vaccine records and school forms.
When calling the office, please be prepared to give the receptionist a very brief description of your child's problem. Routine questions can often be answered faster by our back-office staff. Additionally, you can leave a voicemail for your physician.
Daytime phone calls are for brief uncomplicated problems. There may be a fee for extended telephone consultations. If you are concerned about a more involved issue, such as a behavior problem or prolonged illness, it is usually best to come in to the office for a consultation.
You can also email us at info@tenthstpeds.com for non-emergent issues, vaccine records and school forms.
ADMINSTRATIVE FEE
An ADMINISTRATIVE FEE is a charge that reimburses us for all "non-covered" services such as completing school, sports and camp forms, all phone calls including medication refills over the phone, on-call access to one of our board certified pediatricians, extended time for check up visits and keeping our office open 365 days a year.
